Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.READ REVIEW
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.READ REVIEW
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.READ REVIEW
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.READ REVIEW
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.READ REVIEW
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.READ REVIEW
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.READ REVIEW
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.READ REVIEW
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.READ REVIEW
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.READ REVIEW
Our website employs our proprietary SmartScore™ mode to evaluate all the software in the Help Desk Software category to help you get the best possible app. It takes into consideration the following elements: individual modules, collaboration features, custom elements, integration, ease of use, customer support, security, support for mobile devices, media rating. As of now, Zendesk is the leader in this category and is recommended by our experts. After thorough examination it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the alternatives for your business.
Salesforce Service Cloud Features
Vision Helpdesk Features
JitBit HelpDesk Features
Zoho Desk Features
A look at overall user satisfaction with the software in our Help Desk Software category calculated using our unique algorythm that analyzes user reviews, comments and opinions across a wide range of social media sites to help you make an educated buying decision.
Each vendor in the Help Desk Software category will provide a different set of pricing plans for its app and each package will include a varied group of tools. Below we list the general pricing for the cheapest plan offered for each app. Please note that advanced features may cost extra.
An overview of what kind of devices and operating systems are supported by the listed B2B tools in the Help Desk Software category, including mobile platforms and web-based solutions.
Examine what pricing packages are offered by the vendors in the Help Desk Software category to check which one fits your business needs and budget best. Keep in mind that specific services can offer free or freemium accounts for you to test first.
An analysis of what groups of companies a specific B2B software in the Help Desk Software category is designed for, from small businesses and non-profits to large enterprises.
A summary of what kinds of software deployement are provided by each B2B vendor in the Help Desk Software category. While most of modern SaaS services are cloud-based some solutions might offer an on-site deployment model as well.
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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