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  • Help Desk Software

Top 10 Help Desk Software

1

Zendesk

Our score: 9.8 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

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  • Pricing: $5
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
2

Freshdesk

Our score: 9.7 User satisfaction: 100%

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

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  • Pricing: $15
  • Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
3

Salesforce Service Cloud

Our score: 9.6 User satisfaction: 97%

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.

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  • Pricing: $25
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
4

Groove

Our score: 9.5 User satisfaction: 91%

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

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  • Pricing: $15
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business
  • Deployment: Cloud Hosted
5

Freshservice

Our score: 9.4 User satisfaction: 97%

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

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  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
6

Vision Helpdesk

Our score: 9.2 User satisfaction: 99%

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.

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  • Pricing: $8
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, One-time payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise
7

JitBit HelpDesk

Our score: 9.2 User satisfaction: 100%

A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.

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  • Pricing: $29/month
  • Devices Supported: Windows, Android, iPhone/iPad, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, On Premise
8

TeamSupport

Our score: 9.1 User satisfaction: 99%

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.

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  • Pricing: $50
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
9

Zoho Desk

Our score: 9.0 User satisfaction: 100%

Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.

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  • Pricing: Free
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
10

SysAid

Our score: 9.0 User satisfaction: 98%

Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.

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  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Annual Subscription, Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise

Our Score

Our website employs our proprietary SmartScore™ mode to evaluate all the software in the Help Desk Software category to help you get the best possible app. It takes into consideration the following elements: individual modules, collaboration features, custom elements, integration, ease of use, customer support, security, support for mobile devices, media rating. As of now, Zendesk is the leader in this category and is recommended by our experts. After thorough examination it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the alternatives for your business.

Our Score
9.8

Zendesk Features

9.7

Freshdesk Features

9.5

Salesforce Service Cloud Features

9.4

Groove Features

9.3

Freshservice Features

9.2

Vision Helpdesk Features

9.2

JitBit HelpDesk Features

9.1

TeamSupport Features

9.0

Zoho Desk Features

9.0

SysAid Features

User Satisfaction

A look at overall user satisfaction with the software in our Help Desk Software category calculated using our unique algorythm that analyzes user reviews, comments and opinions across a wide range of social media sites to help you make an educated buying decision.

User Satisfaction

98%

100%

97%

91%

97%

99%

100%

99%

100%

98%

Pricing

Each vendor in the Help Desk Software category will provide a different set of pricing plans for its app and each package will include a varied group of tools. Below we list the general pricing for the cheapest plan offered for each app. Please note that advanced features may cost extra.

Pricing

$5

$15

$25

$15

free

$8

$29/month

$50

Free

by quote

Devices Supported

An overview of what kind of devices and operating systems are supported by the listed B2B tools in the Help Desk Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Examine what pricing packages are offered by the vendors in the Help Desk Software category to check which one fits your business needs and budget best. Keep in mind that specific services can offer free or freemium accounts for you to test first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

An analysis of what groups of companies a specific B2B software in the Help Desk Software category is designed for, from small businesses and non-profits to large enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

A summary of what kinds of software deployement are provided by each B2B vendor in the Help Desk Software category. While most of modern SaaS services are cloud-based some solutions might offer an on-site deployment model as well.

Deployment

Cloud Hosted

On Premise

Open API

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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