Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.READ REVIEW
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.READ REVIEW
This live chat software is simple, powerful, and intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.READ REVIEW
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.READ REVIEW
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.READ REVIEW
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.READ REVIEW
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.READ REVIEW
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.READ REVIEW
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.READ REVIEW
Samanage is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.READ REVIEW
FinancesOnline employs our innovative SmartScore™ system to gather information about all the software in the Industry-Specific Help Desk Software category so that we can help you get the best possible app. It pays attention to the following factors: core components, collaboration possibilities, customization, available integrations, simplicity, help & support, how secure a software is, support for smartphones and tablets, media rating. Currently, Zendesk is the leader in this category and is recommended by our experts. After detailed evaluation it received the best results among its competitors and we strongly suggest that you include it as one of the solutions for your needs.
JitBit HelpDesk Features
Zoho Desk Features
HubSpot Service Hub Features
A look at general user satisfaction with the software in our Industry-Specific Help Desk Software category evaluated with our unique algorythm that collects customer reviews, comments and opinions across a wide range of social media platforms in order to help you make an informed investment choice.
Each vendor in the Industry-Specific Help Desk Software category will have a different group of pricing packages for its app and every package will include a unique set of elements. Below we list the general pricing for the most affordable package available for each product. Please note that advanced features may cost extra.
An overview of what type of devices and operating systems are supported by all B2B solutions in the Industry-Specific Help Desk Software category, including mobile platforms and web-based solutions.
Find out which pricing models are provided by the vendors in the Industry-Specific Help Desk Software category to check which one matches your business requirements and expenses best. Keep in mind that specific solutions can offer free or freemium accounts for you to try out first.
An analysis of what kinds of companies a specific B2B software in the Industry-Specific Help Desk Software category aims for, from small businesses and non-profits to big enterprises.
A summary of what kinds of software deployement are provided by each B2B vendor in the Industry-Specific Help Desk Software category. Even though most of modern SaaS solutions are cloud-hosted certain solutions may offer an on-site deployment model too.
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.