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  • Industry-Specific Help Desk Software

Top 10 Industry-Specific Help Desk Software

1

Zendesk

Our score: 9.8 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

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  • Pricing: $5
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
2

Freshservice

Our score: 9.4 User satisfaction: 97%

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

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  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
3

LiveAgent

Our score: 9.4 User satisfaction: 99%

This live chat software is simple, powerful, and intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.

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  • Pricing: $15
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, One-time payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, On Premise
4

JitBit HelpDesk

Our score: 9.2 User satisfaction: 100%

A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.

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  • Pricing: $29/month
  • Devices Supported: Windows, Android, iPhone/iPad, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, On Premise
5

TeamSupport

Our score: 9.1 User satisfaction: 99%

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.

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  • Pricing: $50
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
6

Zoho Desk

Our score: 9.0 User satisfaction: 100%

Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.

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  • Pricing: Free
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
7

SysAid

Our score: 9.0 User satisfaction: 98%

Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.

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  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Annual Subscription, Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise
8

Kayako

Our score: 9.0 User satisfaction: 95%

Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.

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  • Pricing: $9
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise
9

HubSpot Service Hub

Our score: 9.0 User satisfaction: 98%

Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.

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  • Pricing: $50
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
10

Samanage

Our score: 8.9 User satisfaction: 98%

Samanage is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.

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  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

Our Score

FinancesOnline employs our innovative SmartScore™ system to gather information about all the software in the Industry-Specific Help Desk Software category so that we can help you get the best possible app. It pays attention to the following factors: core components, collaboration possibilities, customization, available integrations, simplicity, help & support, how secure a software is, support for smartphones and tablets, media rating. Currently, Zendesk is the leader in this category and is recommended by our experts. After detailed evaluation it received the best results among its competitors and we strongly suggest that you include it as one of the solutions for your needs.

Our Score
9.8

Zendesk Features

9.4

Freshservice Features

9.4

LiveAgent Features

9.2

JitBit HelpDesk Features

9.1

TeamSupport Features

9.0

Zoho Desk Features

9.0

SysAid Features

9.0

Kayako Features

9.0

HubSpot Service Hub Features

8.9

Samanage Features

User Satisfaction

A look at general user satisfaction with the software in our Industry-Specific Help Desk Software category evaluated with our unique algorythm that collects customer reviews, comments and opinions across a wide range of social media platforms in order to help you make an informed investment choice.

User Satisfaction

98%

97%

99%

100%

99%

100%

98%

95%

98%

98%

Pricing

Each vendor in the Industry-Specific Help Desk Software category will have a different group of pricing packages for its app and every package will include a unique set of elements. Below we list the general pricing for the most affordable package available for each product. Please note that advanced features may cost extra.

Pricing

$5

free

$15

$29/month

$50

Free

by quote

$9

$50

by quote

Devices Supported

An overview of what type of devices and operating systems are supported by all B2B solutions in the Industry-Specific Help Desk Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Find out which pricing models are provided by the vendors in the Industry-Specific Help Desk Software category to check which one matches your business requirements and expenses best. Keep in mind that specific solutions can offer free or freemium accounts for you to try out first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

An analysis of what kinds of companies a specific B2B software in the Industry-Specific Help Desk Software category aims for, from small businesses and non-profits to big enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

A summary of what kinds of software deployement are provided by each B2B vendor in the Industry-Specific Help Desk Software category. Even though most of modern SaaS solutions are cloud-hosted certain solutions may offer an on-site deployment model too.

Deployment

Cloud Hosted

On Premise

Open API

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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