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Easy Help Desk Software: 3 Simple To Use Systems For Your Business

qnaThe advances of technology have changed the way people do business. This is a fact Anne knows and understands which is why she plans to set up an online presence for her small beauty salon. She already has set up a Facebook page and a Twitter account so she could easily reach out to her market via the Internet.  Anne has heard about the benefits of help desk software but admits she lacks the knowledge in implementing software and running online and mobile programs. She says she is currently looking for easy help desk software and was hoping to be pointed to the right direction.

“Hi! I really want to give my small business a boost and I believe hooking it up with a help desk system will greatly help. The problem is that I am not good with software and all that stuff, though I read reviews and check several comparison articles on the Internet. Can you give me a list of easy help desk software? Just five will do. I appreciate your help on this matter. Cheers!”

Hello there Anne! It is quite understandable for some people who have little knowledge in web based software and cloud hosted programs to look for easier options. The good news is that there quite a lot of top rated yet easy help desk software out there.

But before we get on to my list of easy help desk software, allow me to say things that will probably help you with your search for the best help desk software for your business. Choosing an easy help desk software is not just reading reviews and picking one with the best testimonials and the most number of clients. There are a number of factors that everyone should consider before one decides to try a help desk software. Listed are just some of those things:

  • Budget
  • Size of operation
  • Future goals
  • Personal preferences

I could list more entries but I believe you will get the drift. Address these factors, jot down the answers, and then pick your software base on these elements. Listing down what you plan and what you want to happen will make the software selection an easy process.

That said, here are my three picks for the easy help desk software title. Enjoy.

#1 ZenDesk

ZenDesk is loaded with functionalities and features that other help desk systems can only dream to parallel. But what makes Zendesk a popular choice among the world’s leading companies and organizations on top of its premium features is the fact that it is one of the easiest help desk software programs to implement.

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It is widely used by international corporations and communities because of its user friendly construct, easy to navigate interface, and customizable fields and texts. When you implement a software that is used by Vodafone, Gilt, and Shopify, you really can’t go wrong.

#2 Uservoice

Uservoice is branded as one the best customer service online and mobile solutions today. Easy to install and use from both agent and user’s ends, Uservoice is also teeming with features that will maximize not just the customer service arm of any business, but the whole potential of any organization or enterprise.

If you plan to use Uservoice, you could try their free demo trial version to give you a good feel of its system. Over 160,000 companies trust Uservoice for their help desk concerns, including top companies Full Contact, PiCollage, and Bing Ads.

#3 Bomgar

Bomgar is described as a cross-platform support system that can be accessed from desktops and mobile devices. And though that might sound intimidating, it is one of the highly recommended easy help desk software to implement. Fused with features similar to what top rated help desk systems have, Bomgar can hold its own when compared to the best names in the business. This  help desk system is definitely worth checking out.

P.S. For further reading I recommend the following: how to find good help desk support software; the most popular help desk software in the USA; and what is the most popular help desk web based software in the U.K.?

Category: Help Desk Software, Questions & Answers

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