Free Help Desk Software: A Review Of What Is The Best B2B Program

Category: Help Desk Software

qnaTina has recently opened a fashion store for women and has been doing well since its launch. Tina looks forward to install a help desk solution and integrate it with her business website. But with a limited budget, she is keener on trying out free help desk software systems before investing in a paid package for her online endeavors. The thing is, she knows that almost all the best software programs come with a heavy price tag.  She asks help in looking for top free help desk software systems and from there, she can decide which the best fit for her enterprise is.

“Hi! I have read several articles and loads of reviews regarding free help desk software systems for small businesses. They are quite helpful but for someone who is not that articulate with software and stuff, they can be overwhelming. But here’s my case. I just launched a small business, a fashion store for women, and I am looking to install a help desk solution to make my website customer-friendly. But I lack the funds to opt for a paid solution so I was thinking maybe you can provide me at least three options for free help desk software. Thanks and more power!”

Thank you for the letter Tina! Well, the vast number of choices for help desk software solutions can be confusing if you are just to choose one, including selecting the top vendors for online help desk software. But if you know what you really want and need, then all you have to do is build around that and look for a system that suits your setup. It will make the whole process a bit easier rather than taking a software and build your business around it. Remember, the software is created to maximize your business potential, not dictate your business decisions and influence your moves

But for small business individuals such as yourself who would like to try out and feel how having a help desk present in your setup can benefit your commercial endeavors, then trying free, demo versions, and even cheap help desk software from legitimate vendors can give you that opportunity. And in an effort to really help you out, I have listed 3 popular names from a long list of free help desk software platforms worth checking out.

#1 Spiceworks

If you are looking for a free, no cost help desk platform, then Spiceworks is the ultimate name in the business. This free help desk software may not be loaded with the premium functions that many paid software products carry, but it has all the basic tools that you need to provide customers and other end users with a totally functional help desk portal such as:

  • Asset management
  • Cloud services discovery
  • Android and iPad apps
  • Complete network scans (via nmap)
  • User portal for ticket entry
  • Rackspace account management
  • Warranty tracking
  • Reporting tools
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#2 Mantis BT

Mantis BT is an open source software designed to give users a great system for tracking and managing bugs. It also boasts of a user-friendly web based interface which clients can use to report and submit bugs and administrators to track and manage them. Aside from that, this free help desk software also carries features that are helpful for small business operators that prefer to use free software instead of a paid package.

  • Easy to install on Windows, Linux, Mac, Solaris, etc.
  • Customizable issues page
  • Multiple projects per instance
  • Project/sub-project/category support
  • User access control
  • Changelog support
  • Search and filter

#3 Zoho Support

Zoho is a big name in the help desk software business, whether as a paid solution or a free cloud hosted platform. Premium features are found in the paid version but that does not mean the free software won’t do you business any good. It has the basic tools you need for your business to have a reliable help desk portal, ticketing system, and lots more. However, it will take a while before one can get fully acquainted with Zoho’s structure, but those who have been using the system swear it is all worth the effort.

  • Unlimited agents
  • Product-based tracking
  • Task assignment
  • Contacts and accounts management
  • Customer portal
  • Forums add-on
  • Solution folders
  • Knowledge base
  • Solution to article conversion
  • Unlimited portal users
  • Custom themes/widgets
  • Domain mapping

There are quite a few good free help desk solutions out there that may suit the needs of your business. The three mentioned above are just the tip of the proverbial iceberg. So if you have the time and the energy, checking out other notable free help desk software programs is something I strongly recommend.

P.S. For further reading I recommend the following: the benefits of help desk support software; and comparison of help desk ticketing software.

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

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