Ted owns a small laundry and dry cleaning shop in a strip mall in Hoboken, New Jersey. He plans to get a help desk software for his enterprise and integrate it with the shop’s active blog, as well as its social networking sites like Facebook , Twitter, and Instagram. However, the overwhelming number of potential options for a help desk software has Ted confused. He asks for help on picking the best help desk solution available out there, specifically the three most popular names in the help desk software industry.
“Hi there! I have been wanting to set up a help desk system to my blog to make my small business more legitimate and attract potential clients. More importantly, I want to help customers who experience issues with my business to have a go-to portal which they can access online, whether via the computer or a mobile phone. But with so many products and too much comparison articles and reviews, I find myself in a more confused state instead of enlightened. I was hoping you can name just three popular help desk software systems that you can recommend. I will greatly appreciate that.”
Hello Ted! It is true that we are treated to a vast selection of help desk systems (including free help desk software) and it seems like picking the right vendor is a tricky exercise. However, it is not that hard once you get to jot down some things that you need to define prior to purchasing and installing a help desk system.
First, you need to list down the needs of your business and you should be specific about them. Write your goals and your future plans. Once you have these defined, it is quite easy to see what you need to do and don’t. Of course, there are other considerations but knowing what you want and require will make the whole process faster and easier.
As for your request for a top 3 list, here are my choices from an extensive roll of notable help desk software systems. Read on.
Zendesk is one of the world’s foremost leaders when it comes to help desk solutions. Scoring high among software experts and business individuals alike, Zendesk is the help desk system of choice for more than 40,000 organizations and companies, including Disney, Vodafone, and Roku to mention a few. And for all the good reasons!
Zendesk is designed to help businesses engage their customers at light speed. Claiming to be the fastest help desk system in the plan, Zendesk is loaded with premium customer-centered features and functionalities, all accessible in one single page.
According to recent report by The Forrester Wave, Zendesk’s most appealing quality is its ease of use for both administrators and customers. Its “beautifully simple” design makes a very navigable product whether you are working as an internal user or from customer’s end.
Kayako takes the number 2 spot from a string of excellent help desk systems. It features a flotilla of functions that significantly makes customer service an easy process for both administrators and end users. Kayako’s list of clients is just a testament on how effective and reliable their system is. If a help desk software is used by top corporations like Warner Bros., FedEx, University of Princeton, and Samsung, then you know it is one of the best out there. And Kayako certainly is.
Kayako’s reliable software structure and longevity are among the key elements why it is listed highly in any “best” help desk software rankings. IT consultant Paul recommends Kayako to his clients because of 10 years the name has been in the business as well as its user-friendliness, which is almost unparalleled by its contemporaries.
Viewed highly in the help desk business, Uservoice boasts of being a very reliable help desk software system that enables users to really enhance the quality of their customer service, inprove on their products and services, and increase customer satisfaction and loyalty. Uservoice allows agents to gather more than just feedback and other basic data. The system allows users to study trends and shifts in customers and help them analyze these trends so they can come up with better and more effective customer service solutions.
Uservoice is the help desk platform of choice for top tech companies such as Bit.ly, Bing Ads, and PiCollage among others. And if that is saying something, it states that Uservoice is a help desk software worth checking out at the very least.
There are quite a few of help desk packages that are worth looking at. But if you really want a trimmed list, you better do what is stated earlier – list down your business needs and other priorities. Once you get them all defined, picking a good help desk software is a phase that becomes a tad easier.
P.S. For further reading I recommend the following: top vendors for online help desk software; and the benefits of help desk support software.
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