Nathan knows that installing a help desk ticketing software will give his small business a huge boost. Operating an electronics store for more than four years, Nathan has done everything he possibly can to give his small store an online image. It already has its own Facebook page and most of the products’ images are posted in its Facebook and Instagram accounts. He also makes announcements via Twitter. But still, somebody has persuaded him to have a help desk ticketing software up and running to address customer concerns. The question is, what are the best help desk ticketing systems out there?
“Hi! I am totally hooked up about the idea of getting a help desk ticketing software for my business. But the overwhelming number of options is quite a lot to handle. I was hoping you could help me out and filter down possible candidates for me. I have read a lot of reviews and also checked some comparison notes from software experts and vendors. And I was hoping you can share your insight to me on this regard. Cheers!”
Hello Nathan! The vast selection of help desk ticketing software can be too much especially if you only need to choose one. Not to mention choosing the top vendors for web based help desk software. But with the right information, excellent research, and a healthy dose of business and common sense, trimming down tons of possible help desk ticketing software programs can be achieve without you getting a headache. You just need to know what to look for in a help desk software.
First, you have to define your business goals. Second, consider the size of your business and the scope of its operations. Third, look at how much you are willing to invest. Remember, although there are free and cheap help desk software, the best ones are almost always the ones with the heavy price tags. Once you have them all jotted down, defined and detailed, all you have to do at this point is pick a software that suits you and your enterprise.
As for my personal 5 top picks, here are the help desk software I strongly recommend.
If you are searching for a no-cost help desk ticketing software that is quite simple to implement and maintain, then Spiceworks is a great fit for you. But not so if you are using a Mac computer or mobile devices. See, Spiceworks runs on a Windows and works great with machines that operate with Windows XP/Vista/7/8/whatever operating system. It is free, but there is a catch – register and join Spiceworks’ web based community for its users, where Spiceworks’ IT experts also hang out.
Another popular help desk ticketing system today, osTicket flaunts a powerful system although its user interface is quite outdated. Like Spiceworks, it is a free downloadable application that only requires PHP and MySQL on your system. Although it is a free software, customer support is available only if you choose to pay. Otherwise, you are on your own. A cloud hosted version is available if you do not want to entangle yourself with the complexities of installation.
The only help desk ticketing system that offers both “cloud-hosted” and “on-premise” versions, Jitbit Helpdesk is quite popular with Windows users. Both versions are moderately priced but are packed with useful features and carry standard help desk functions such as icket queue, prioritization/categorization engine, Knowledge-base, file-attachments, search, AD-integration and other features. `It also features an appealing user interface, which is one of its attractive attributes.
Though a newcomer to the help desk business, FreshDesk has been turning heads and creating converts with its long list of impressive help desk tools. A free plan is offered (although limited to one agent) but all the best things come with the paid versions of the software. It works well with other apps and integrations and features a “forum” function where customers can converge and discuss their issues and concerns with other end users.
Probably the best help desk ticketing system out there, ZenDesk is described by many as the most effective and most reliable overall help desk system today. Used by top companies and small enterprises, ZenDesk flaunts a robust set of features that will certainly elevate the customer service element of your business.
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