Topnotch customer service is a must for any business and that is what Owen wants for his small exclusive store for male watches. He feels that integrating an online help desk software will enhance the image of his enterprise as customer-friendly and ultimately increase loyalty among clients and attract more potential customers. But Owen is confused to just pick one help desk software solution and seeks professional advice.
“Hello there! I have decided to employ an online help desk software to for my small business and the more articles, comparison write-ups, and reviews I read, the more confusing the whole thing becomes. I hope you guys and help me filter out the candidates and provide me with solid names from the whole lot of them. Thanks in advance!”
Thank you Owen! I know it can be a challenge to make a selection when you have a wide array of choices right in front of you. Picking the best online help desk software among tens and hundreds of options is like picking a favorite among your kids. The good thing, though, is that they are not your kids and you can make the selection process easier if you do some things right – right off the bat, to enjoy the benefits of help desk support software.
Like what most business software experts say, when picking a software, consider the requirements of your business. Now, many factors are involved in this process but it important that you define these factors first before you proceed to evaluate software products and vendors.
Ask the right questions that pertain to your business. What is the size of your company and the scope of its operations? Who are your intended consumers? How much are you willing to spend? These are some of the questions you have to ask and answer if you want to make the whole online help desk software selection process a tad easier.
Once you got it all figured out, building around your business becomes a simple process.
I have scoured the internet and found a list of the best and most popular online help desk systems. I am going to discuss the top three but I recommend checking them and knowing what they have to offer. So, to start with, here are the top 3 picks:
Kayako is a consistent resident of any top online help desk software lists and for good reasons. It is deemed as the best web based provider of support software, including live chat platforms. Because of its easy navigation as well as excellent flexibility, Kayako is easy to integrate to any business types and sizes. It has been the choice for many small businesses, medium-sized enterprises, and mega corporations. More than 30,000 business organizations rely heavily on Kayako. That very big figure is a sufficient statement on how reliable Kayako is.
Zendesk is all about harvesting good business karma. With its premium features and functions that allows users to offer high grade customer support, it is no wonder that many enterprises have opted to have Zendesk integrated in their system. Fusing the advantages of social media and web-based communications, it is easy to see why companies such as Twitter, MSNBC, Scribd, IDEO, and John Lewis pick Zendesk over its contemporaries.
With an armada of community-centered features, this cloud hosted online help desk software focuses on community-based solutions, where end users can interact with the administrators and come up with solutions and provide best practices among others. It also comes with a knowledgebase function that allows end users to access information as well as answers to their queries.
The benefits of help desk software really amplify the potential of any business endeavor. It is important that you pick a software that addresses the needs of your business and has the potential to help you realize your corporate goals. And in picking, like I always mention, get a software that your common sense finds sensible.
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