Top Rated Help Desk Software For Companies: 3 Services Pros Think Are Best

Category: Help Desk Software

qnaPete is on the lookout for a help desk system, which he plans to implement prior to the launch of his New Jersey salon’s official website. He believes that going online and getting linked to web based programs and cloud hosted business applications is essential to stay relevant with the competition. Pete says he wants to use only the top rated help desk software for companies and he asks for the three best help desk solutions in existence today.

“Hello! I was hoping you can help me out with something. I have been reading reviews and scanned some comparison notes on various help desk systems out there. But with all the information I got, I would like to get the input from an actual expert. Your expertise on this matter will certainly help me determine the top rated help desk software for companies. Thanks!”

Hey Pete! Let me start by saying that picking the best help desk system for your enterprise is not rocket science, no matter how confusing or overwhelming the task may be. The trick is to find the system the suits your business, your goals, your finances, and even your personal preferences. There are a lot of factors that come in play when picking the perfect top rated help desk for companies. But if you take a step back and look at the bigger picture, it all boils down to great heap of business IQ and a healthy dose of business sense.

That said, I have listed three top rated help desk software companies and I believe they will be among your options once you have your list trimmed down. Also, these top rated help desk software for companies come highly recommended by the professionals so they are definitely worth checking out.

#1 ZenDesk

Zendesk has been a huge favorite by users and vendors alike. It is filled with excellent features for the administrators, including a simple yet powerful structure and design, a reliable single page hub, and fast response construct for speedy interaction and engagement with customers. On top of that, ZenDesk has a multiple channel support system so customers can easily connect with the administrators for support and solutions.

ZenDesk is used by more than 40,000 companies and organizations from various industries. According to business research and survey firm Forrester, ZenDesk flaunts a “’beautifully simple’ design, providing a product that is easy for end users (agents and end customers) to use.”

#2 FreshDesk

FreshDesk is an excellent help desk system that can totally perform at par with the best in the help desk software industry. Like other top rated help desk solutions, FreshDesk also comes with a barrage of customer-centered features, very friendly and navigable user interface, and a customizable system too.

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FreshDesk is the help desk solution of choice for more than 20,000 companies, including mega corporations such as Petronas, Pearson, and Hugo Boss.

#3 Kayako

Kayako’s spot among the best help desk software is a given. Loaded with premium functionalities that will take customer support to a higher level, Kayako’s structure allows administrators and agents to cater to their customers’ queries and issues via multiple support channels (email, live chat, and voice).

Kayako does not come cheap though. Rates start at $49 per agent, which is a big amount compared to other help desk solutions out there. But with a list of clients that include FedEx, GE, NASA, Pearson, and Peugeot, it is clear that Kayako is a reliable and flexible customer support help desk system

The advantages of help desk systems will definitely amplify the potential of your business and make it more appealing to existing clients and potential customers alike. All you need to do is find one that suits your needs perfectly and implement it well.

P.S. For further reading I recommend the following: three simple, easy help desk software; how to find good help desk support software; and the most popular help desk software in the USA.

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

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