Web Based Help Desk Software: Review Of Online Systems And Vendors

Category: Help Desk Software

qnaTrey has been scouring the online world for web based help software systems as he plans to install one for his small business’ website. Running a hobby store for over two years, Trey has given his enterprise an online presence, including its own Facebook page and an Instagram account among other things. He has read reviews and check out comparison articles to help him filter out possible choices. However, Trey realized that picking one web based help desk software program is not as easy as he thought it would be. He now asks if we can provide him a top 3 list of help desk systems worth his time, attention, and money.

“Hi! I am running a small hobbies store, mostly comics and game cards, and I believe my business is doing well. Then I heard about how web based help desk systems can greatly improve my store’s potential and enhance my interaction and connection with existing customers and potential clients. I did tons of research and reading but there are too much options and I only need one. Can you help me out and provide me with just three web based help desk software that would work for my business? Thanks!”

Hello Trey! The vast number of available web based help desk software programs can be overwhelming if you only require one for your business. That includes choosing the cheapest help desk management software. Coming down to just one choice is a tough task. But it all boils down to what you need, how much you are willing to spend, the size and scope of your operations, and pre-set future goals you have listed when you started doing business. You also have to consider accessibility for mobile devices like phones and tablets.

Many entrepreneurs and small business owners opt to try free trials and demo versions before they decide to invest in a help desk software. Some first timers are willing to shed some money to test cheap help desk software solutions to give them a feel of its advantages and benefits.

That said, I have checked the help desk software landscape and find three names that consistently come out on top. Vendors highly recommend them, big companies use them, and small business people swore these three web based help desk software brought their companies to the next level.

#1 Kayako

Kayako is a top help desk software solution for quite a lot of reasons. More than 30,000 startups and even established enterprises have trusted Kayako to take care of their help desk concerns. Loaded with features, Kayako carries multiple support channels including ticketing/email, live chat, phone support, and self service/knowledgebase that engage, enlighten, and retain/attract their customers.

Read more:  Open Source Sales Management Software

Kayako has been the choice for top companies and organizations such as Peugeot, NASA, GE, and Pearson. Such list of notable businesses indicates that Kayako boasts of a reliable, secure, and a very efficient web based help desk software solution.

#2 ZenDesk

ZenDesk is help desk software that every business owner should consider getting. Flaunting a user-friendly interface and a single page from where you can do loads of customer service-related transactions and processes, ZenDesk is perhaps the easiest help desk software right now. The overall structure provides a sturdy and reliable system where business owners can engage and support their customers as well as provide them with effective self help solutions.

40,000 companies has trusted ZenDesk for their help desk needs. ZenDesk’ stellar list of companies include Vodafone, Shopify, and Groupon. If you are looking for a navigable and well balanced web based help desk software, you certainly can’t go wrong with ZenDesk.


DeskPRO is another name that should gain your attention and time. It is considered by many software experts, firsthand users, and business specialists as one of the best web based help desk software today. Like other premium help desk systems, DeskPRO is loaded with basic and advanced features as well as multiple customer service support channels such as tickets/email, live chat, phone support, and self help portals.

HP, AT&T, Fujitsu, and Xerox are just some of the thousands of companies that have selected DeskPRO as their official help desk software. If you prefer an all business, no nonsense help desk software, then DeskPRO will probably fit you and your business like a glove.

Other notable help desk solutions worth checking out are FreshDesk, Uservoice, KronoDesk, and VisionFlow among others. I suggest that you look at them as well and see if the best fit for what you have in mind.

P.S. For further reading I recommend the following: the top 10 help desk software; and how to choose a help desk tracking software.

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

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