What Is The Best Help Desk Software For Small Business?

Category: Help Desk Software

qnaRick is considering installing a help desk ticketing system for his online store. An online merchant for three years now, Rick implements a very sociable approach for his business, including an online presence in mobile and social networks such as Facebook, LinkedIn, and Instagram. His online store also comes with a user friendly interface and structure. Adding the help desk element will greatly improve the image as well as the potential of his business. The question is, what is the best help desk software for small business?

“Hello there! What is the best help desk software for small business? That is my straight question and I am hoping to get some straight answers. I have read reviews and some comparison articles on help desk systems and though I got a lot of information, I believe that your expertise on the matter will help me a lot in choosing the perfect option for my small enterprise.”

Hello Rick and thanks for writing to me. What is the best help desk software for small business? I have been asked the same question many times but my answer has always been the same. There is no perfect answer to your query. There many factors that you need to consider when choosing a help desk software.

For one, you need to consider your budget. Are you planning to get install free, cloud hosted software? Or are you willing to invest good money on a paid web based help desk solution package? In some instances, many entrepreneurs opt to try cheap software programs or demo versions before making a decision.

You also need to include your business goals, future aims, the size of your operations, and the number of people that will use the help desk system. What is the best help desk software for small business? It should address all the factors mentioned above and more. With the right information and healthy dose of common sense, you can trim down that list and make an intelligent decision.

But with regards to your question, I will list three top software programs from a long list of the best help desk software worth checking out. These names come highly recommended by software experts, business owners, and trustworthy vendors.

#1 ZenDesk

ZennDesk has proven to be an excellent help desk partners for almost all types and sizes of business. Branded as one of the best help desk systems today, ZenDesk boasts of a simple, easy to use interface where users can launch all help desk-related operations, and a multiple channel system for customer support.

Read more:  Top Web Based Project Management Tools Every Good Enterprise Should Consider

ZenDesk is a reliable, flexible help desk support system and among its notable clients include Box, Groupon, Disney, and Rovio. Considering these companies come from different industries, it is clear that ZenDesk is designed to address all help desk concerns for the administrator and a quite capable system that caters to the end users.

#2 Zoho Support

Like most of the top help desk systems today, Zoho Support comes with great features that are centered on both customers and administrators. Zoho Support also showcases a very navigable user interface as well as packages that are specifically designed to answer all the needs of businesses of various sizes.

For small businesses, Zoho has a special package with a pricing that is based wholly on the number of customer help requests they receive, not on how many agents they deploy.

#3 Kayako

When discussing the top 3 best help desk software for small businesses, Kayako is already a given.  It flaunts a multi channel support system that engages customers via email, live chat, and voice. But what makes Kayako a favorite among its contemporaries is its highly customizable interface. Nothing like a help desk software that lets you tweak fields, texts, and other elements.

P.S. For further reading I recommend the following: top rated help desk software for companies according to pros; three simple, easy help desk software; and how to find good help desk support software.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. No stranger to small business hiccups and drama, having been involved in a few internet startups. Prior to his for-profit ventures, he has had managed corporate communications for a Kansas City-based Children International unit.

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