What Is The Most Popular Help Desk Web Based Software In The UK

Category: Help Desk Software

qnaKaren is bent to make her small business successful. Based in the UK, Karen operates a small online store that sells women’s perfumes and accessories. She already put up a Facebook page for her enterprise, a cloud hosted blog, and set up an Instagram account where she can post online images of her wares. Just recently, she has heard of help desk software solutions and has been convinced of its benefits and advantages. Now, Karen wants to know what is the most popular help desk web based software in the UK and plans to install that on her current business setup.

“Hey there! I am currently seeking for the best web based help desk software for my online store. There are too many software vendors out there saying that their product is the best and some are quite convincing with their product pitches. I would like to know your thoughts on this one and perhaps you can recommend and tell me what is the most popular help desk web based software in the UK? Thanks!”

Hi Karen! The business scene in the UK is teeming with huge potential and with that comes the proliferations of web based and cloud hosted business help desk systems. It is quite interesting to see which help desk product is the most popular among UK entrepreneurs.

And in an effort to curb my curiosity and help you out at the same time, I did my research to find out what is the most popular help desk web based software in the UK. I found a few notable help desk products created for UK businesses but listed three help desks system which you will read about below.

#1 VisionFlow

What is the most popular help desk web based software in the UK, you ask? Arguably it’s VisionFlow. According to most comparison articles and  reviews that rank help desk software platforms in the UK, VisionFLow tops the list and is rated as excellent by vendors and business experts alike. VisionFlow is a SaaS application that can be accessed anywhere using any types of devices ranging from desktops and mobile phones and tablets.

VisionFlow is a flexible help desk product that provides great customer support across multiple platforms. Reliable and efficient, VisionFlow is widely used in the UK by top companies and organizations, including Toyota, Saab, and Blessing Hospital to name a few.

#2 LogicalWare

LogicalWare prides itself as a top help desk support system in the UK. It is a cloud hosted application, which means you are spared from the woes and complexities that come with software installation. LogocalWare is highly popular with companies from various industries ranging from call centers, insurance companies, small and medium enterprises, e-commerce and online retailers.

Among its long list of notable clients are Rakuten Group, Maplin, Ryan Air, and Brightside Group. Logical Ware  boasts of an efficient email management for excellent customer service as well as other customer support channels.

#3 WhosOn

What is the most popular help desk web based software in the UK? There are many products that offer you the same functions and features and claim they are the best. But when it comes to engaging customers, tracking them, and monitoring customer trends and movements, it is quite hard not to include WhosOn in the equation. Considered among the best help desk software that is centered on the end users, WhosOn boasts of premium features that allow administrators track visitors in real time, provide live chat service, and ultimately give their clients a better user experience.

These three are listed based on the most reviewed help desk software applications in the UK. But for more names that are worth checking out, I suggest you look at WorkForce Track, Citrus Service, and Deskero.

P.S. For further reading I recommend the following: experts’ advice on the best help desk software for medium and big enterprises; the top 5 best service desk software; and should you use cloud hosted service desk software?

Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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