Jacqueline runs an online women’s accessories shop and it is doing well. But like any growing enterprise, she encounters the usual problems like keeping track of her inventory, following up on orders, answering emails and concerns from her customers. Jacqueline is certain that she needs to level up the way she does things. And so she asked this question –
“Hi. I really feel the need to professionalize my business. Everything right now is manual and traditional. Being a web based venture, I need a system that can do the following:
- track a customer’s transaction history with us, including support tickets logged
- give me detailed information about each customer
- see who among my staff are assigned to particular accounts, and the work they’re doing
- compile commonly-asked questions posted by clients on our website and draft pre-approved responses to these
These are just some of the things I’d like the system to do. Of course, the more functions, the better. Anything you can recommend for me? “ Jacqueline, LA
Hello Jacqueline, a customer help desk software will be perfect for you. It is cloud hosted, and this is made possible through a service portal that your customers can access whenever they need to communicate with you or encounter some problems. Needless to say, it is an indispensable component of your business.
Here are some features to look for when scouting for a good customer help desk software:
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